Refund policy

Change of Mind

We understand that customers may sometimes change their minds. If you wish to cancel your order, you may do so within 24 hours of receiving your order confirmation and before the order has been processed. After this period, we are unable to cancel the order.

If the order has already been shipped, the customer will be responsible for the return shipping costs. The item must be returned in an unused, resalable condition, and a refund will only be processed once the item is received and inspected.

Return Period

If you wish to return your product after receiving it, and the return is not due to a quality issue, we accept returns within 7 days of receipt (as tracked via 17Track). Return shipping costs are the responsibility of the customer.

Please ensure the product is in unused, resalable condition to qualify for a refund.

Defective or Missing Items

If you receive a defective item or notice that an item is missing, please contact us at support@norikey.com within 7 days of receipt (based on tracking via 17Track).

We will assess the issue and, if the claim is valid, arrange for a refund, exchange, or replacement based on the situation.

Exceptions and Exclusions

The following items are non-refundable under any circumstances:

• Sale items
• Customized or personalized keycaps and accessories
• Perishable or consumable items

Condition of the Product

To qualify for a return and refund, the item must be in an unused, resalable condition. This means:

• Returned in its original packaging
• All accessories and components included
• No signs of wear, installation, or damage

Return Shipping Responsibility

Customers are responsible for the return shipping fee under all circumstances, including returns due to change of mind and defective items. We recommend using a trackable shipping method to ensure safe delivery. norikey is not responsible for items lost or damaged in return transit.

Shipment Delays or Lost Parcels

We are unable to offer a return or refund for delays in shipment or lost parcels. However, our customer support team is available to assist with the process of resolving issues with the courier.

Refund Processing Time

Once we have received and reviewed the returned product, we will proceed with the refund. Refunds are issued to the original payment method by default. If an alternative refund method is needed, please contact our support team.

Please allow up to 5 working days for the refund to be processed after we confirm receipt of the return. You will be notified via email once the refund has been completed.

Exchange Policy

We do not offer direct exchanges. Our policy covers returns, refunds, and warranty-based replacements. If you received a defective or incorrect item, please refer to Section 3 to initiate a replacement request.

Customer Responsibility

Customers are responsible for ensuring that the package is safely returned to avoid disputes. Please use appropriate packaging and a reliable, trackable shipping method to protect the item during transit. norikey will not be held responsible for items damaged due to improper return packaging.

European Union 14-Day Cooling Off Period

If your order is shipped to a destination within the European Union, you have the right to cancel or return your order within 14 days of receipt, without providing a reason.

To be eligible, the item must be unworn or unused, with all original tags attached and in its original packaging. You will also need to provide a receipt or proof of purchase. Standard return shipping costs apply as outlined in Section 6.

Contact Our Support Team

If you have any questions about our Refund Policy or need to initiate a return, please reach out to us directly.